ng 88's Privacy Policy

ng 88 (referred to hereinafter as "we", "our", or "the platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy applies to all users of ng 88's website and application.

Through this policy, we aim to make clear how your personal information is collected, for what purposes it is processed, how long it is retained, and what rights you have over your information. By starting to use our services, you consent to the terms of this privacy policy.

This policy is linked to and complements ng 88's Terms and Conditions. It is recommended that both documents be read together for any matters relating to data processing.

1.1 Definitions

• Personal Information: Any information that can directly or indirectly identify a person — such as a name, email address, mobile number, or financial details.
• Processing: Any operation performed on data — collection, storage, use, transfer, or deletion.
• Cookie: A small data file stored on your device that helps improve your experience when visiting a website.

ng 88 collects only the information necessary to provide its services. We receive information through two types of methods:

2.1 Information You Provide Directly

During account registration and management, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• Bangladeshi national ID or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, or bank account details
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you visit the ng 88 platform, the following information is automatically recorded:

• IP address and device type
• Browser version and operating system
• Date, time, and location (at country level) of site access
• Pages visited and activity history
• Gaming and betting activity logs

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive a limited amount of information from trusted third-party identity verification services. In such cases, only relevant information is collected.

ng 88 uses your information for the following specific purposes:

3.1 Providing and Operating Services

• Creating and managing accounts
• Processing deposits and withdrawals
• Operating gaming and betting activities
• Providing bonuses and promotional offers
• Ensuring VIP programme benefits

3.2 Security and Legal Compliance

• Verifying identity and confirming age (21+ required for all activities)
• Preventing fraud, money laundering, and illegal activity
• Meeting applicable legal obligations
• Ensuring the security of financial transactions

3.3 Customer Support

Our 24/7 live chat and email support team uses your information to resolve your issues in Bengali and English. Your account information may also be relevant when providing support related to responsible gaming.

3.4 Service Improvement

• Improving the functionality and usability of the platform
• Conducting research on new games and services
• Identifying and resolving technical issues

ng 88 places the highest importance on the security of your personal information. We apply industry-standard technical and organisational measures.

4.1 Technical Safeguards

• SSL (Secure Sockets Layer) encryption — on all data transfers
• AES-256 level database encryption
• Two-factor authentication (OTP-based)
• Regular security testing and audits
• Access control and logging systems

4.2 Data Retention Period

We retain information for as long as your account is active and for the period required to meet legal obligations. Financial transaction records are kept for the period specified under applicable regulations. Some information may remain for a limited time after account closure for legal compliance purposes.

4.3 Staff Access

Only staff members who directly need your personal information for their work may access it. A log of every access is kept and reviewed regularly.

ng 88 never sells your personal information or gives it to anyone other than approved partners for commercial purposes.

5.1 Service Providers

To operate our services, we work with the following types of third parties, with whom only necessary information is shared:

• Payment processing providers (bKash, Nagad, Rocket, and banking partners)
• Identity verification services
• Game software providers (such as Pragmatic Play, JILI, Evolution)
• Technical infrastructure and hosting services

5.2 Legal Obligations

Where disclosure of information is required under a court order, a lawful request from a law enforcement authority, or applicable legal provisions, ng 88 will comply with the law. In such cases, we will try to notify you as far as possible, unless prohibited by law.

5.3 Business Transfers

In the event of a business restructuring, merger, or asset transfer, user information may be transferred. In such circumstances, the new entity will also be bound by the terms of this privacy policy.

ng 88 uses cookies and similar technologies to improve the platform experience and deliver effective services.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform does not function properly.
• Functionality Cookies: Used to remember your preferences (such as language selection).
• Analytics Cookies: Help review platform usage and improve services.

6.2 Cookie Controls

You can reject or delete non-essential cookies by changing your browser settings. Please note that disabling certain essential cookies may limit some features of the platform.

Regarding your personal information, ng 88 ensures users have the following rights:

7.1 Right to Access Information

You may contact us at any time to find out what information we hold about you. Once verification is complete, a copy of that information will be provided within a set timeframe.

7.2 Right to Correct Information

If any of your personal information appears to be incorrect or incomplete, you have the right to request a correction. ng 88 will make the necessary correction as quickly as possible.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, we may be required to retain information that is necessary to meet legal obligations.

7.4 Right to Object to Processing

You may object at any time to marketing communications and opt out of such communications in the future.

7.5 How to Exercise Your Rights

To exercise any of the above rights, write to our privacy team by email. We will review each request and respond as quickly as possible. To learn more about our services and your rights, read the About Us page.

All gaming and betting services at ng 88 are for persons aged 21 and above only. We clearly state that we do not knowingly collect any personal information from persons under the age of 21.

Date of birth is verified at the time of account registration. If it is subsequently found that a person created an account while under the age of 21, that account and the associated information will be deleted immediately.

If a parent or guardian believes their minor child has registered on our platform, please notify our support team immediately.

ng 88 uses bKash, Nagad, Rocket, and bank transfer services for deposits and withdrawals. The security of financial information is one of our top priorities.

9.1 Payment Information Management

• Full credit or debit card numbers are not stored on our servers
• We never ask for or collect mobile banking PINs or bank passwords
• All financial transactions are completed through SSL encryption
• Transaction records are retained for a defined period for security and dispute resolution

9.2 Suspicious Activity

If you notice any unusual or unauthorized financial activity on your account, notify our 24/7 support team immediately. We will take the necessary steps to ensure account security.

ng 88 reserves the right to amend this privacy policy as needed. Changes may occur:

• When new services or technologies are added
• In response to legal or regulatory changes
• To improve data protection standards

If significant changes are made, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after changes have been made will be taken as your acceptance of the revised policy. We therefore recommend visiting this page regularly.

Alongside this policy, please read the Terms & Conditions page to learn about our general terms of service.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the ng 88 privacy team:

We typically respond to emails within business days. For urgent matters, immediate assistance is available through live chat. Our team is ready to help with both privacy-related complaints and general inquiries.