FAQ

Answers to all your questions about ng 88

Deposits, withdrawals, live dealer games, account management, and verification — find clear answers to every question you may have while using ng 88 on this page.

Minimum deposit ৳300
Withdrawal 30 min–3 hours
24/7 support
Deposit

Deposit questions

Depositing money on ng 88 is easy and fast. You can deposit at any time via bKash, Nagad, Rocket, and bank transfer. The questions below are the most frequently asked by new and regular players. Go to the ng 88 Login page and log in to your account to see the deposit options directly.

Log in to your ng 88 account and go to the "Deposit" section. Select bKash. Send money to the ng 88 bKash number shown on the site and enter the transaction ID and amount in the form. The minimum deposit is ৳300. The amount is usually credited within a few minutes. Never share your mobile banking PIN with anyone under any circumstances.

ng 88 does not charge any fees on deposits. However, your mobile banking service (bKash, Nagad, Rocket) or bank may apply a small transaction fee according to their own rules. That is entirely part of that service provider's policy and has nothing to do with ng 88. Check your payment app's terms before making a deposit.

Yes, the Nagad deposit process is much the same. Select Nagad on the deposit page, send money to ng 88's designated Nagad number, and enter the transaction ID. The minimum deposit is ৳300. Nagad deposits are credited relatively quickly. It is helpful if the name on your Nagad account matches the name on your ng 88 account.

First confirm in your bKash / Nagad / Rocket app that the transaction was successful. If it was, contact ng 88 live chat with the transaction ID and a screenshot. The issue is usually resolved within a few minutes. Bank transfers may take a little longer. The support team can assist you in Bengali.

Yes, bank transfer deposits are supported. Transactions can be made through various Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Prime Bank. Select bank transfer on the deposit page for the relevant details. This method may take longer to credit than mobile banking.
Verification

Verification and documents

Identity verification is required to keep your ng 88 account secure and to ensure uninterrupted financial transactions. The questions below will help you understand the process. Read the Privacy Policy and Terms and Conditions for detailed policies.

A National ID card (NID) is the most commonly used document for identity verification. A Bangladeshi passport or driving licence is also accepted. A utility bill or bank statement can be used for address verification. When submitting documents, use clear photos or scans so all details are readable. Contact the support team if you have any questions.

Verification is necessary for account security and financial protection. It confirms that the account belongs to a real person and that there is no unauthorised use. Verification may be required before large withdrawals. Confirming that users are aged 21 or above is also a purpose — all ng 88 services are for people aged 21 and over.

Yes, this is important. The name registered on your ng 88 account should match the name on your bKash, Nagad, or Rocket account. For bank transfers, the bank account name must also match. A name mismatch can cause problems with withdrawals. Entering your correct name at registration is the best approach.

ng 88 stores all documents you submit in encrypted form and uses them only for verification purposes. This information is never shared with third parties. SSL technology is used to keep data transmission secure. See ng 88's privacy policy for more details.
Live Casino

Live dealer games

ng 88's live casino section features live dealer tables from leading studios including Evolution, Pragmatic Play Live, and Ezugi. Answers to the most frequently asked questions are provided below.

ng 88 live dealer tables offer a range of limit options — from low-stake tables to high-stake tables. Low-limit tables are convenient for new players, while experienced players can move to high-limit VIP tables. The limits for each table are shown on screen before you sit down.

In live dealer games, a studio broadcasts a live video feed via camera. A trained dealer deals cards or spins a roulette wheel, and you watch on your own screen and place bets. Results are entirely real — there is no software-based random number generator. A good internet connection makes for a smooth experience.

Yes, ng 88's live casino works well on mobile. Live tables can be played through the app on both Android and iOS. The app is available through official channels. Use a 4G or Wi-Fi connection for the best live experience on mobile. Keeping the screen in landscape mode makes the table appear larger.

Both Teen Patti and Andar Bahar are available on ng 88. In Teen Patti, three cards are dealt and the player's hand is compared to the dealer's hand. In Andar Bahar, a single card is placed in the middle and you bet on whether a card of the same value will appear on the Andar (inside) or Bahar (outside) side first. Both are fast games with straightforward rules.

Yes, Baccarat is available in ng 88's live casino. In Baccarat there are three betting options: Player, Banker, or Tie. Cards are dealt to both sides and the side whose value is closest to 9 wins. Because very few decisions are required, it is an easy game for new players. The Banker bet has a slightly higher win rate but a commission is charged.

Account and login

The questions below will help you resolve any account-related issues quickly. Use the ng 88 Login page to log in.

Usernames are generally 6–16 characters long and a mix of letters and numbers is accepted. Passwords should be at least 8 characters and it is best to use a strong password combining letters, numbers, and special characters. Avoid using a password you already use elsewhere.

Logging in from a new device may require identity confirmation via OTP verification or a security question. This is for account security. Keep the mobile number or email used at registration active so you can receive OTPs. The same process applies when you install the ng 88 app on a new device and log in.

Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and you will receive a password reset link or OTP. Use it to set a new password. If you no longer have access to your mobile number or email either, contact the ng 88 support team via live chat.

No, only one ng 88 account per person is allowed. Attempting to open multiple accounts may result in all accounts being closed and the balance being forfeited. If it is done to claim bonuses more than once, particularly strict action is taken. The terms and conditions cover this in detail.
Withdrawal

Money withdrawal

ng 88 supports bKash, Nagad, Rocket, and bank transfer for withdrawing winnings. Answers to common withdrawal questions are below.

The minimum withdrawal amount on ng 88 is ৳1,000. Withdrawal requests below this amount are not processed. Wait until sufficient balance has accumulated. Before withdrawing, confirm that the wagering requirement on any bonus has been met, otherwise the portion related to the bonus cannot be withdrawn.

A "Pending" or "Processing" status at the start of a withdrawal is normal. ng 88 generally completes most withdrawals within 30 minutes to 3 hours. If it takes longer than that, contact support via live chat with the request details. If verification is not complete, processing may be delayed.

No, ng 88 only processes withdrawals to the bKash, Nagad, Rocket, or bank account registered in the account holder's own name. Sending to a third party's wallet or bank is not possible. This is an important rule for account security and to prevent money laundering.

To withdraw money won from a bonus, the wagering requirement must be met first. Example: if you deposit ৳1,000 and receive a 100% bonus, you get ৳1,000 in bonus funds and the wagering requirement will be ৳1,000 × 10 = ৳10,000. After wagering that amount, bonus-related winnings become eligible for withdrawal. Wagering rates vary between different bonuses.

ng 88 generally completes withdrawals within 30 minutes to 3 hours. bKash, Nagad, and Rocket withdrawals are usually faster. Bank transfers may take a little longer. Withdrawals may take slightly more time at night or during busy periods. The status of your request can be seen in your account history.

100% bonus on first deposit, up to ৳20,000

Bonus available on a minimum deposit of ৳300. Bonus wagering is 10 times.

Open an account now

Need more help?

If the answers above have not resolved your issue, ng 88's support team is always ready. Help is available in both Bengali and English.

24/7 live chat

Any time, any day — click the chat button on the right side of the site for an immediate response. You can chat in Bengali.

Email support

Contact us by email for detailed issues. The support team responds in both Bengali and English.

Responsible gaming

Keep gaming within enjoyable limits. Read the responsible gaming guidelines on setting limits or taking a break.